cv992 Terms & Conditions

These Terms and Conditions apply to all users of the cv992 platform, including visitors, registered members, and active players. By accessing any part of this website — whether to browse games, register an account, deposit funds, or claim a bonus — you are entering into a binding agreement with cv992. If you do not agree with any part of these terms, you must cease using the platform immediately.

These terms are supplemented by our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference. You are encouraged to read all three documents before engaging with the platform.

• You must be at least 21 years of age to register and use cv992. This is a strict requirement and is non-negotiable.
• You must be a natural person with the legal capacity to enter into binding contracts under the laws applicable to you.
• Individuals residing in jurisdictions where online gambling is prohibited are not permitted to register or play on cv992.
• You must not be a current employee, contractor, or affiliate of cv992 or any of its partner companies or game providers.

To use the full range of services on cv992, you must complete the registration process and create a personal account. Each individual is permitted to hold only one account. Multiple accounts held by the same person may be suspended and any associated funds forfeited.

• You must provide accurate, current, and complete information during registration including your legal name, date of birth, and valid contact details.
• cv992 may require identity verification (KYC) at any stage. Failure to complete KYC checks when requested may result in account suspension or withdrawal restrictions.
• You are responsible for keeping your login credentials confidential. cv992 accepts no liability for losses resulting from unauthorized access caused by your failure to secure your account details.
• You must promptly notify cv992 support if you suspect your account has been compromised or accessed without your authorization.

cv992 supports a range of payment methods tailored for the Bangladesh market, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and major bank transfers. All deposits must originate from a payment source registered in your own name. Third-party deposits are strictly prohibited.

• Minimum and maximum deposit amounts may apply depending on the payment method selected and may be updated from time to time.
• Deposits are typically credited to your account instantly. In cases of technical delay, please allow up to 30 minutes before contacting support.
• cv992 does not charge fees on standard deposits; however, your payment provider may impose their own transaction charges independently.
• All deposited funds are held in Bangladeshi Taka (৳). Currency conversion costs, where applicable, are the player's responsibility.

Withdrawal requests are processed within the timeframe specified on the payments page. To be eligible for a withdrawal, your account must be fully verified and any applicable wagering requirements on bonus funds must have been completed.

• Withdrawals will only be processed to the same payment method used for the original deposit, subject to verification checks.
• cv992 reserves the right to request additional documentation before processing any withdrawal request as part of our fraud prevention process.
• Withdrawals initiated on weekends or Bangladeshi public holidays may experience processing delays. We appreciate your patience in these circumstances.

cv992 offers a range of promotional offers including welcome bonuses, reload bonuses, free spins, cashback deals, and tournament prizes. All bonuses and promotions are governed by the specific terms associated with each offer. In the event of a conflict between the general terms and offer-specific terms, the offer-specific terms shall prevail.

• All bonuses are subject to wagering requirements before any associated winnings can be withdrawn. Wagering requirements will be clearly stated on the relevant promotion page.
• Bonuses are intended for recreational use only. Any attempt to abuse, manipulate, or exploit bonus structures — including through the use of multiple accounts, coordinated wagering, or artificial play patterns — will result in the forfeiture of all bonus funds and potential account closure.
• Welcome bonuses are available to new members only and may be claimed once per household or IP address.
• cv992 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Bonuses already claimed and in progress will be honoured subject to their original terms.
• Free spins awarded as part of a promotion are valid only on the specified games and expire within the time period stated in the offer terms.

To maintain the integrity of cv992 and ensure a fair experience for all players, the following activities are strictly prohibited. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities.

• Creating or operating more than one account on the platform, or registering using false, stolen, or third-party identity information.
• Using automated software, bots, scripts, or any artificial intelligence system to gain an unfair advantage over other players or to exploit platform features.
• Engaging in any form of money laundering, fraudulent payment activity, or using the platform to process funds derived from illegal sources.
• Colluding with other players to manipulate game outcomes, including in live casino or sports betting markets, in a manner that undermines fair competition.
• Accessing the platform from a jurisdiction where online gambling is illegal, or assisting any other person in circumventing geographic or age restrictions.

All content on the cv992 website — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the property of cv992 or its content suppliers and is protected by applicable intellectual property laws. Unauthorized reproduction, distribution, or modification of any part of this content is strictly prohibited.

Game content and software provided by third-party studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming remain the exclusive intellectual property of those respective providers. cv992 operates under licensing arrangements with these providers and does not claim ownership of their game content.

To the fullest extent permitted by applicable law, cv992 shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of — or inability to use — the platform or its services. This includes, without limitation, losses from game outcomes, service interruptions, technical faults, or unauthorized access to your account through no fault of cv992.

cv992 makes no warranty, express or implied, that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. We will endeavour to provide a reliable and high-quality experience, but technical issues can occur and we disclaim liability for resulting losses beyond our reasonable control.

cv992 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions, the Privacy Policy, or the Responsible Gaming Policy.
• Provision of false or misleading information during registration or at any subsequent verification stage.
• Engaging in fraudulent activity, money laundering, or any conduct that cv992 reasonably believes poses a risk to the platform or other players.

These Terms and Conditions shall be construed in accordance with and governed by applicable law. Any disputes arising from your use of cv992 shall be addressed through good-faith negotiation in the first instance. cv992 is committed to resolving player complaints fairly and efficiently through its internal dispute resolution process.

Players are encouraged to contact our support team at the earliest opportunity should any dispute or grievance arise. cv992 aims to acknowledge all formal complaints within 48 hours and to resolve them within a reasonable timeframe, acting in the best interests of a fair outcome for all parties.

cv992 may revise these Terms and Conditions at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page. We may also notify registered users by email or via an in-platform notification, though we are not obligated to do so for minor amendments.

Your continued use of cv992 after the revised Terms and Conditions have been posted constitutes your binding acceptance of those changes. If you disagree with any amended terms, your sole remedy is to close your account and discontinue use of the platform.

If you have any questions, concerns, or requests relating to these Terms and Conditions, our Privacy Policy, or any other aspect of your cv992 account, our dedicated support team is available 24/7 to assist you. We are committed to providing timely and helpful responses to all player enquiries.

You can reach us at: [email protected]